20 Eastbrook Road, Suite 201
Dedham, MA 02026-2056
Tel 781-302-4600  |  Fax 781-329-4254
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Support Services
TILL Personal Care Management Services

Supporting Individuals under the MassHealth Personal Care Attendant (PCA) Program

Quick links:    Frequently Asked Questions    

TILL's PCM Program Application Information

TILL's Personal Care Management (PCM) Services provides assistance to individuals and families in accessing essential supports under the Mass Health Personal Care Attendant (PCA) Program.

PCA services provide the vital supports that can often make the difference between placement in a residential facility and remaining in one's own home. TILL's PCM Services include clinical evaluation of need for PCA services and provide training and resources to the individual or family member.

Mass Health provides funding for approved individuals with long term or chronic health conditions, who require physical assistance in two or more areas of Activities of Daily Living, to hire PCAs to assist with:

  • mobility
  • bathing and grooming
  • dressing/undressing
  • passive range-of-motion exercises
  • taking medications
  • eating
  • toileting

The number and type of PCA hours are determined by a medical, nursing and occupational therapy assessments and approved by Mass Health. TILL's Personal Care Management Services provides timely support and resources for individuals and their families in applying for and managing their PCA Services.

  • TILL's experienced Clinical Team meets with the individual and family at the home or hospital to complete a comprehensive evaluation to determine eligibility and efficiently submit the required documentation for pre-authorization to Mass Health.
  • Once approved, TILL's PCM Skills Trainer works with the individual and family providing resources, training and support in recruiting, hiring and training the PCA and in navigating the required documentation.
  • TILL's Skills Trainer provides personalized and ongoing support and works with individuals to ensure that they are receiving all of the services they need and for which they are eligible.
  • TILL's PCM Clinical Team prepares for re-evaluation in a timely manner to ensure the appropriate continuity of services when needed.

Contact Us:
Para asistencia en español, contacto:

  • For questions regarding the application process or general questions about TILL's PCM Services, please call 781.302.4683.
  • If you currently receive PCA Services through TILL, please call 781.302.4893 or email pca@tillinc.org for assistance.

You can apply online for PCM services through our secure web application.
Please note:
TILL's PCM Program provides services in the geographic area on the map below.
If you need services outside of this area, please contact 781-302-4683 for a PCM in your area.  


For your convenience, you may follow this link to Mass.gov for the CORI on behalf of Home Health Aide form

"You are simply a lifesaver. I can say no more. My daughter had not been out of the house for so long until she met TILL's skill trainer."

Katherine, mother of PCA client
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